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Jetbull sharpens customer support with Enteractive deal

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Jetbull sharpens customer support with Enteractive dealReading Time: 2 minutes

Operator goes live with tailored retention service

 

Malta, Wednesday 16th May 2018: Leading player retention solution provider, Enteractive, has struck a partnership with Jetbull to provide its Customer Support service that targets German, Austrian, Swiss, Finnish and Swedish markets.

Under the agreement, the sports betting and casino site has outsourced its email, live chat and social media support to Enteractive, with all functions now available 24/7 to its customer base.

As part of the solution, the support is available in native languages and provides licence reporting requirements, such as flagging vulnerable users.

Fully compliant with Global Gaming Guidance Group guidelines, Enteractive’s staff focus their guidance based on the operator’s brand, culture and demographics.

The tailored service is designed to improve the relationship between the operator and its active player base with quality customer support, leading to increased loyalty.

Jetbull, which launched in 2007 and is licensed under UK, DK, MGA and Curaco, is a fast-growing operator and the biggest online casino with over 2000 games available. On top of casino games, Jetbull offers a wide range of sports betting markets to its portfolio.

Enteractive CEO Mikael Hansson said: Partnering with Jetbull is a significant agreement for us and we’re thrilled to be working alongside them.

By handling all inbound communications with their players throughout the day with quality support, we’ll be able to improve loyalty and the lifetime value of players for the operator.

“As part of our service, Enteractive support staff have undergone thorough training to understand Jetbull’s brand, culture and demographics, ensuring the operator can focus on other areas of the business.”

Viorel Stan, CEO at Jetbull, added:We’re thrilled to have secured Enteractive’s Customer Support service and have been really impressed with the early results of their engagement with our players.

Providing excellent support to our players is a high priority for us and with the help of Enteractive who are highly skilled in this area, we are very confident it will lead to improved loyalty of customers.”

 

About Enteractive:
Enteractive is a leading provider of player retention solutions for the iGaming industry. Co-founded in 2008 by CEO Mikael Hansson, the company’s Player Reactivation Services help operators return churned players back to action, while its Player Support Offering makes sure active players stay on board. Enteractive received its Responsible Gaming accreditation from the Global Gaming Guidance Group and is committed to supporting and augmenting the responsible gaming policies of its operator clients. This includes promoting the awareness of problem gambling, as well as improving prevention, intervention, and treatment. Their clients within betting and gaming include leading names such as Betsson Group and Gaming Innovation Group. For more information on our, please contact Andrew Foster at andrew.foster@enteractive.se


Source: EuropeanGaming.eu

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Phil Silver honoured by MPs for contributions to social responsibility

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Phil Silver honoured by MPs for contributions to social responsibilityReading Time: 2 minutes

Conservative Party MPs Sir Peter Bottomley and Rt Hon Nick Herbert attended a presentation to honour former Bacta Compliance Officer, Phil Silver and to mark his contribution to the development of a social responsibility culture in Britain’s adult gaming centres, seaside arcades and bingo clubs. Phil Silver received the Bacta Community Award at the presentation hosted by Esther O’Neill and Sarah Clarke of Worthing based Connaught Leisure.

Highlighting his work with social responsibility organisations including GamCare, the national provider of information and support for anyone affected by problem gambling and the Gordon Moody Association, the first charity in the UK dedicated to providing residential treatment to help problem gamblers, Bacta National President Gabi Stergides said: “In a career with Bacta spanning three decades Phil Silver has made what I would argue is the single biggest contribution to social responsibility in the low stake gaming industry. Thanks in no small part to Phil, Bacta was the first gaming industry body to work in partnership with GamCare and his contributions as a Trustee of the Gordon Moody Association have been invaluable. In his role as Bacta’s Compliance Officer he has assisted members implement the social responsibility commitments that are a requirement of being part of the trade association. His contribution to the development of an industry that upholds the highest standards of social responsibility cannot be underestimated.

Commenting on the industry recognition, Phil Silver said: “I am delighted to receive this award which marks the end of my long career with Bacta. Members of the trade association understand that it’s not enough to simply support social responsibility and customer protection, businesses have to demonstrate it. We have undertaken some pioneering work and I’m extremely proud that I was able to make a small contribution to the massive issue of social responsibility in gaming.

Reflecting on the presentation Bacta chief executive, John White said: “It was extremely generous of Nick Herbert and his fellow Sussex MP, Sir Peter Bottomley, to present Bacta’s Community Award to Phil Silver. Their attendance acknowledged Phil’s contribution to the amusement machine industry over a thirty year career and his support for problem and at risk gamblers via charities Gamcare and the Gordon Moody Association. I would personally like to thank Nick and Sir Peter for taking time out of their busy schedules in order to present this Award and to Esther and Sarah for hosting us at Connaught Leisure, the business that was created by the late Pat O’Neill who was a great friend to so many Bacta members. The presentation reflected the great importance that Bacta and its members place on social responsibility.

 

About bacta:
Bacta represents the amusement and gaming machine industry in the UK, encompassing high-tech and creative manufacturers, machine suppliers for pubs, clubs and bingo halls, as well as operators of Family Entertainment Centres and over 18s Gaming Centres. Bacta members include the whole of the amusement machine supply chain in the UK, which has a collective turnover of nearly £2bn across more than 500 companies, operating in excess of 310,000 machines.


Source: EuropeanGaming.eu

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NetEnt’s Mega Fortune™ strikes again after lucky player wins €3.7m jackpot

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NetEnt’s Mega Fortune™ strikes again after lucky player wins €3.7m jackpotReading Time: 1 minute

NetEnt, leading provider of digital gaming solutions, has continued its jackpot hot-streak after another lucky player from Sweden dropped a massive win when €3,773,845.27 was collected while playing Mega Fortune™ on LeoVegas casino.

 

May 25th, 2018 – The winner from Sweden had staked just €4.80 before going on to take the €3.7m jackpot on NetEnt’s popular jackpot game Mega Fortune™ in early May.

This latest big win showcases that NetEnt continues to lead the way in jackpot games with a massive five millionaire-making jackpots dropping in 2018 alone, paying out an astonishing €19,799,183 so far this year.

Henrik Fagerlund, Chief Product Officer of NetEnt, said:The jackpots just keep on coming and we’re happy to see another player scoop a life-changing amount of money while playing our games.

At NetEnt, we thrive on providing moments like this for operators and players alike, and hope that our good luck continues as we head into the summer.

 

NetEnt AB (publ) is a leading digital entertainment company, providing premium gaming solutions to the world’s most successful online casino operators. Since its inception in 1996, NetEnt has been a true pioneer in driving the market with thrilling games powered by their cutting-edge platform. With innovation at its core, NetEnt is committed to helping customers stay ahead of the competition. NetEnt is listed on Nasdaq Stockholm (NET-B), employs 900 people and has offices in Stockholm, Malta, Kiev, Gothenburg, New Jersey, Krakow and Gibraltar. www.netent.com


Source: EuropeanGaming.eu

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IGT obtains long-term Norsk Tipping bingo supply deal

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IGT obtains long-term Norsk Tipping bingo supply dealReading Time: 1 minute

IGT Global Services will be the provider for Norway’s new online bingo solution in a recent deal made with Norsk Tipping AS.

The new deal comes after an already existing six-year business relationship between IGT and the state operator.
Norsk Tipping’s head of igaming and VLTs, Hans Erland, noted that the new online bingo solution would bring an enhanced digital offering to players and the proceeds would remain in Norway, being donated to support the arts, sport and cultural initiatives.

The contract provides for an online bingo solution in combination with online casino and instant win games. It is a five-year contract and includes provision for three two-year extension, potentially giving an overall 11-year relationship.

Norsk Tipping’s current digital bingo platform was provided by IGT in 2014. Its replacement is built on multi-channel HTML5 for desktop, tablet and mobile and offers 10 game variations.

Declan Harkin, senior vice-president and chief operating officer, international, at IGT, added: “This agreement enables Norsk Tipping, a leader in regulated digital gaming, to strengthen player acquisition and retention through IGT’s new online bingo solution, offered in combination with online casino and instant win games and available seamlessly in a single game window.

 

Source: intergameonline.com


Source: EuropeanGaming.eu

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