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Innovation is Making Waves in the Gambling Industry

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Union Gaming analyst John DeCreeReading Time: 2 minutes

 

As the gambling industry continues its unprecedent expansion throughout the world, the competition among gambling operators is becoming fierce. That applies to both online and land-based operations. As competition increases, gambling operators are looking for ways to protect the bottom line. If a casino operation is struggling to increase revenues, it has to consider lowering its overhead for survival.

Last week, MGM Resorts announced it was looking at the possibility of eliminating jobs through the use of new automated technologies. The new 2020 plan would seem to be in response to the company’s stock taking a significant hit in 2018 when the company saw its shares plunged from $34 to $25, a 26 percent decline, in spite of a nice spike in revenues.

The decrease shook investors who believe the gambling industry is poised for growth as country after country has been passing the needed legislation to legalize certain forms of gambling.

Stock price rising
The stock has ticked up in recent weeks due in large part to the company announcing strong Q4 revenues totaling $3.052 billion, topping the forecast from analysts of about $2.98 billion. Full-year revenue totaled $11.76 billion with the company’s two Macau resorts being responsible for $3.2 billion.

Still, MGM Resorts has a responsibility to its stockholders to create value. If rising revenues aren’t enough to get the job done, the company has to look at lowering costs. Automation of certain positions could certainly help. Among the possibilities is using automation to fill drinks orders going to customers on the casino floor.

These drinks are usually prepared by “back of house” bartenders who do not interact with the public. Preprogramed automated machines have the ability to prepare drinks to order for waiters and waitresses. There’s also new technologies that allows patrons to pay at the table instead of a cashier. All told, MGM’s initiative is to eliminate 2,100 jobs by the end of the year 2020.

In Las Vegas, the MGM will have to work around the powerful Culinary Union to get approval for such changes due to union contract obligations. The Culinary Workers Union Local 226 and Bartenders Union Local 165 represent 60,000 workers in Las Vegas and Reno.

Gambling Growing Online and Offline
The announce certainly got the attention of union representatives. According to Culinary Union Secretary Geoconda Argüello-Kline, “Contracts have innovative automation and technology language, which set clear goals for worker retention, job training, advance notice of implementation, and severance package based on years of service if workers are laid off.” She added that the union “will be monitoring the situation closely … to ensure that the company follows the contract.”
Additionally, MGM’s proposal is receiving less than optimum support from investors. According to Union Gaming analyst John DeCree, “We found very few investors giving credit to the MGM 2020 initiative, and many questions were asked about timing and examples of cost saves.”

These kinds of changes are not likely confined to the US or land-based casinos. Certain innovations could affect online operations, like the ones found here at casinomir.com/gambling-sites, and land-based casinos all over the world. Online gambling sites are getting more and more popular for every year.

All gambling operators are in a battle for customers. At the same time, profitability is still the number one concern. As the gambling industry exposes itself to new technology and innovations, jobs are going to be put at risk.

Source: Latest News at European Gaming Media
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: Innovation is Making Waves in the Gambling Industry

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Ganapati to Launch Manny Pacquiao Slot Game in September

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Ganapati to Launch Manny Pacquiao Slot Game in SeptemberReading Time: 1 minute

 

Ganapati PLC is going to launch boxing legend Manny Pacquiao themed slot game in September. Proceeds from the game will go to the Manny Pacquiao Foundation, supporting children’s education in the Philippines.

The game’s focus on fighting represents the local communities’ fight for a brighter future, something that Pacquiao strives for in his role as a senator of the Philippines. Elected to the Philippine Senate in 2016, he was firmly established as a leading figure in politics.

“This opportunity is extremely exciting for us as it represents Ganapati’s considerable growth within the industry. We’re delighted to be involved in this project with the octuple champion Manny Pacquiao – a true global superstar. It is wonderful to know the extent to which Ganapati is now being recognised in the industry,” Juliet Adelstein, CEO of Ganapati Europe Holding and Ganapati Malta said.

“Manny Pacquiao has defeated countless powerful players in the past – no matter how strong his opponent, he always faces them head on and without fear. This mental strength of his can be seen not only in his role as a pro-boxer, but also as a politician and future leader of the Philippines. Manny Pacquiao is the most successful and respected athlete in Asia and an incredibly skilled and determined politician. It is an honour to be able to produce his official game,” Hayato Terai, CLO of Ganapati PLC and Ganapati Malta said.

Source: Latest News at European Gaming Media
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: Ganapati to Launch Manny Pacquiao Slot Game in September

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iMovo becomes First Premier Implementation Partner for Zendesk in EMEA

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iMovo becomes First Premier Implementation Partner for Zendesk in EMEAReading Time: 1 minute

 

iMovo Ltd, an acknowledged leader in Customer Experience Management (CEM), Business Intelligence (BI), Workforce Management (WFM) and Artificial Intelligence (AI), is pleased to announce that it has achieved Zendesk Premier Implementation Partner status, the first such partner in the EMEA region to do so.

Building on its previous Premier Solution Provider status and having achieved a 100% successful track record of numerous implementations of the Zendesk customer service solution, iMovo’s Customer Service Engagement consultants underwent additional study and certification leading to the Premier Implementation Partner status.

With expertise across many industries and business functions, combined with a team of certified consultants, iMovo has helped organisations improve their customer service operations, foster satisfied customers and build loyal relationships as well as create new efficiencies and generate value and cost savings.

Commenting on this achievement, Emmanuel Buttigieg, Zendesk Line Advisor at iMovo said “This new status has us extremely happy and we see this as a clear sign of the commitment the two companies are making towards bringing cutting edge customer service across multiple markets including the UK, France, Malta, Italy, Greece, Cyprus, and Spain. Customer experience management has been a key focus for iMovo since its inception in 2010 and, with more than 60 successful projects under our belt, our team has demonstrated our vision, culture, and passion for customer experience and service management. As Premier Implementation Partners we look forward to continue working closely with Zendesk across the EMEA region.”

For more information please visit www.imovo.com.mt or send an email to info@imovo.com.mt.

Source: Latest News at European Gaming Media
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: iMovo becomes First Premier Implementation Partner for Zendesk in EMEA

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Rush Street Launches Online Sports Bets and Casino Games on iOS Devices in Pennsylvania

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Rush Street Launches Online Sports Bets and Casino Games on iOS Devices in PennsylvaniaReading Time: 1 minute

 

Rush Street Interactive has launched online sports bets and play casino games on iOS devices in Pennsylvania. Players are finally able to place online sports bets and play casino games on iOS devices, via Rush Street Interactive’s BetRivers.com and PlaySugarHouse.com sites.

The launch has been facilitated by GeoGuard Location Validator, a new app launched through a partnership between GeoComply, a geolocation specialist.

“As we launch our casino site today, we are excited to offer Apple users a way to enjoy the innovative experiences we offer by betting from their mobile devices in Pennsylvania. We’re pleased that players with Apple mobile devices will be able to use the mobile web to play with PlaySugarHouse.com,” Richard Schwartz, president of Rush Street Interactive said.

“We are thrilled to be able to offer loyal users with Apple devices, such as iPhones, a way to get online and begin playing on our award-winning platform,” Schwartz added.

Source: Latest News at European Gaming Media
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: Rush Street Launches Online Sports Bets and Casino Games on iOS Devices in Pennsylvania

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