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UK Gambling Commission researches safer gambling messaging

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UK Gambling Commission researches safer gambling messagingReading Time: 2 minutes

 

The Gambling Commission hosted a co-creation workshop to utilise a new method which would bring stakeholders together to explore a key industry issue.

Our first workshop looked into safer gambling messaging to low and moderate-risk gamblers. Participants included three Gambling Commission experts, 12 representatives from a number of major operators and, importantly, 12 consumers.

Making gambling fairer and safer for consumers is the ultimate aim of the Commission. Exploring the ways in which safer gambling messages are communicated to customers required the input of multiple operators to make meaningful progress. We were also keen to include the very people who could be the main recipients of these messages.

During the day we employed various methods and tools to paint a picture of existing practises, gain feedback from customers and look for opportunities for change.

This was the first time we’d brought consumers and operators together to talk about safer gambling messaging and it was really interesting to watch the two groups interact in a positive way. Plus, bringing operators and consumers together in an open forum allowed us to share challenges and identify potential future collaborations.

Our key learnings from the workshop included:

  • Hearing the voice of the customer, including what they liked about existing messages and how they’d react to new methods of communication
  • Understanding how operators engage with consumers to inform their own approach to customer interaction regarding safer gambling messaging
  • Identifying and sharing best practice

The day provided many ideas for change operators could consider when planning for future activities. Our findings have been written up in our report. To find out more about other projects we’ve been working on read our guidance on customer interaction and the Behavioural Insights Team’s work into reducing risky play in online environments.

Readers should note the above report and its findings are for operators to consider in addition to the LCCP (1).

Further to this, a consultation on Customer Interaction will take place in the next few weeks. This will look at formal requirements relating to Customer Interaction, which are contained within the (LCCP).

 

(1) LCCP – Licence Conditions and Codes of Practice sets out what gambling operators must do in order to hold an operating licence in Great Britain.

Source: Latest News at European Gaming Media
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: UK Gambling Commission researches safer gambling messaging

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New partnership of EGT Interactive with the esteemed operator Videoslots

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New partnership of EGT Interactive with the esteemed operator VideoslotsReading Time: 1 minute

We are delighted to announce that the high value casino operator Videoslots has integrated our well-known and preferred content. This partnership has a big importance for our company as it gives us the opportunity to strengthen our positions as a leading provider in territories with big potential. As a first step we will launch our high-quality content in the so called .com territories, covered by our new partner.

Todor Zahariev, the Managing Director of EGT Interactive, commented: “As an ambitious company we are very proud, that Videoslots put faith in our reliable and top-notch content. This partnership is a strategic step, as in accordance to our long-term development strategy to enter new markets, we are expecting our successful partnership to expand also in Sweden. Territory, which we consider as top priority. Sharing common values such as security, excellence, integrity and passion, we believe that we will be a great partner for Videoslots and will be able to deliver the ultimate experience to their dedicated players.”

What the Management of Videoslots commented: “The Videoslots team is continually striving to become the world’s biggest and best online casino and we have ensured our players have access to even more high-quality games than ever with this deal. EGT Interactive’s quality portfolio is full of exciting games blended together with immersive graphics, exciting maths models and engaging narratives. Our players are sure to love our latest editions.”

Source: Latest News at European Gaming Media
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: New partnership of EGT Interactive with the esteemed operator Videoslots

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Spain’s Ombudsman Calls for Gambling Ad Ban

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Spain’s Ombudsman Calls for Gambling Ad BanReading Time: 1 minute

 

Francisco Fernández Marugán, Spain’s acting Civic Ombudsman, has recommended the Spanish government to issue a complete ban on advertising gambling products and services. Marugán addressed the recommendations to the Ministries of Finance and Health, Consumer Affairs and Social Welfare.

The ban would mean that operators would be prohibited from displaying any form of broadcast pertaining to gambling products and services before a particular time, in addition to the prohibition of celebrity endorsements and gambling signage at sporting events.

Marugán has stated that any operator found to be in contravention of the proposed ban could result in the cancellation of an operator’s license, however, this can only be justified if a total ban is imposed.

Marugán considers that the advertising of gambling and bets “should not be considered protected in the freedom of business, as it is not in products such as tobacco or addictive substances.”

Source: Latest News at European Gaming Media
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: Spain’s Ombudsman Calls for Gambling Ad Ban

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Authentic Gaming Partners with Volcanobet

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Authentic Gaming, the Malta-based gaming solutions provider, has signed a deal with Volcanobet, the leading Montenegro online sportsbook and casino provider. As per the deal, Authentic Gaming will be the exclusive provider of live casino games to Volcanobet.

Volcanobet can now access the Authentic Gaming’s full suite of games including Authentic Roulette, Blaze Roulette, Casino Floor Roulette and Live ARENA games.

“We really enjoy creating solutions for niche and emerging markets which is why I’m delighted that we can demonstrate our full capabilities to Volcanobet, a company that has proven to be a real market leader. To be the exclusive partner of Volcanobet is also a fantastic opportunity for us to help create a new trend within the Montenegro player community and we can’t wait to play such an integral role in the company’s future strategy,” Jonas Delin, CEO, Authentic Gaming said.

“We are famed within Montenegro for providing the best online betting and casino product in the market. Adding Authentic Gaming to our portfolio ensures that we are continuing our position as market leader whilst evolving our product range to provide more choice, added excitement and bespoke solutions to keep our players coming back. This is especially interesting as the Montenegrin market is very receptive to roulette, and we will now be working with a live roulette provider that offers that widest variety in the industry,” Sveta Vasiljevic, CEO, Volcanobet said.

Source: Latest News at European Gaming Media
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: Authentic Gaming Partners with Volcanobet

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